Are we locked into a contract?
Nope! Obviously we don’t want you to leave us but on occasions it will be necessary if you move abroad, you sell up or just simply cease trading – we understand that. Therefore you need only put it into writing that you wish to leave us and we will acknowledge it. You won’t have to then pay a severance fee, sit out a paid notice or anything else. We will get in touch to finalise details and of course get some feedback but there would be no hard sell. Where it is in your financial interests to let us complete your accounts or tax return because we are so far down the road to completion, we will let you know but there would be no obligation to listen to us of course!
When do we pay?
We charge a month in advance of our services with payments being made on the 1st of each month. If you join us part way through the month then the first month’s fee is pro-rated accordingly- so if you join us on say 15th April, you will pay for the 15th April-30th April and then monthly from 1st May.
What about fee rises?
We will re-assess costs once a year and apply any changes on 1st January each year. We will give you three month’s notice on this too. We can assure you that any fee rises are not in the same league as that of utility or train companies and are not linked to oil prices!
How can we pay you?
We’d encourage you to set up a standing order so you don’t have to worry about getting the chequebook out each month. However we also accept a range of other electronic and manual payments.
What do I need to do?
When you join us, we’ll give you more detail of course but for now……
You’ll fill out our application form so we can get more of an idea about you and your business (we are registered with the Information Commissioners Office so have a legal duty to look after and not misuse personal data). To satisfy laws and regulations we will also need to conduct an ID and money laundering check.
Once that’s all done, we’ll prepare a calendar for you and then start our work. In most cases your main obligation is to then just to send us your invoicing details, your bank statements and your expenses as you go – plus answer any questions we may have.
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